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QUICK SUPPORT

Hum Abort

A Hum tone is required by the state. Hum, or say the word "DO" while blowing.

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Blow Harder

This means the breath sample delivered was insufficient. Blow into the device as if you were blowing into a balloon.

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Low Battery

Displayed when the vehicle's battery is low. You will need to recharge or replace the battery to ensure the device continues to work effectively.

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Blow Shorter

This means you have blown longer than the required time. Blow until the device beeps.

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Blow Softer

This message appears when you are blowing too hard. Blow softer when you retest.

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Handset-Base Communication 

This message appears due to a communication error. Unhook one of your battery terminals for 2-3 minutes. After you reconnect the vehicle's battery terminal the device will function normal.

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Lockout Starts

Displayed when your service date is coming. If you do not make it in, after 11:59pm on the date of lock out starting the device will say "LOCKOUT BEGINS", this is displayed when the device has entered the 7 day grace period. You will have 7 days to get to your local service center before the device permanently locks out. 

Common Error Codes

Error Code: 40

Error Code: 41

Error Code: 558

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These Error Codes display when vehicle's battery needs charged or jumped. 

For more help please download our
Interlock Support Guide

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Advanced Offender Solutions

1001 N. Hendricks St.

Hutchinson, KS 67501

Phone: 800-671-8054

Monday - Friday 8:00am to 5:00pm

Available over phone 24/7/365

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